Abu Dhabi Taxi Helpline – All Options Explained!

Abu Dhabi taxis helpline offers many options to the passengers. This article has information shared by local for Abu Dhabi taxi helpline.

Abu Dhabi Taxi Helpline has many options. You can call helpline number +971 600 535353 for following main options.

Abu Dhabi Taxi Booking
Abu Dhabi Taxi Lost & Found
Abu Dhabi Taxi Complaint including the driver complaint
Abu Dhabi Taxi Feedback

Let’s learn more about all these & more options.

Table of Contents

Abu Dhabi Taxi Booking By Calling Helpline

You can call Abu Dhabi taxi by phone through Abu Dhabi Integrated Transport Centre helpline number 600 535353. The helpline is available 24×7 (every day of the week for 24 hours). The helpline number is not toll free. The customer service agent will guide you through the process of booking the taxi.

This number is also customer care number. This number is also used for Al Ain taxis and any other taxis in Abu Dhabi emirate.

You need to provide following information to customer service agent to book taxi

Pick up location
Drop off location
Taxi Type (Standard Taxi/Family Taxi/6 Seater Taxi/Special Need Taxi/Airport Taxi)
Timing (Current time or date & time for future dated booking)

You will receive an SMS notifying you with the taxi number, the driver’s name & approximate time of of taxi’s arrival. If you want to pre book the taxi for future booking, specify future date and time.

Abu Dhabi taxi booking number is same as Abu Dhabi Integrated Transport Centre helpline number 600 535353. International passengers can book taxi by calling number +971 24186000.

Alternatively, you can book taxi using Abu Dhabi Taxi mobile app also. Taxi booking charges are Dhs. 4 during the day & Dhs. 5 during the night. These charges are added to your bill amount at the end of your journey.

Booking Cancellation

Abu Dhabi taxi booking can be cancelled by calling helpline number (Abu Dhabi Integrated Transport Centre) 600 535353. You need to provide customer service agent your mobile number to cancel the booking. You can make new booking after 2 minutes of cancelling an existing booking.

Abu Dhabi Taxi Lost & Found

You can log lost & found request by phone through Abu Dhabi Integrated Transport Centre helpline number 600 535353. There is no need to call individual taxi company. You can provide lost & found item details to customer service agent who will help you immediately get you your lost item. In most cases, you will get the lost item back.

Alternatively, you can log lost & found request using Abu Dhabi Taxi mobile app also. However, calling helpline number is recommended way so that you can get lost item like mobile, wallet, bag, documents, camera etc immediately.

You need to provide following information to customer service agent to find lost item

Which item is lost (for example mobile, wallet etc)
Date & approximate time of taxi trip
Pick up location & drop off location
Taxi fare
Whether payment was done by cash or card

Above information will help customer service agent to narrow down the search for finding the taxi.

As per Taxi Authority rules for drivers, drivers need to submit the lost items to Taxi Authority office or taxi company office. You can collect the lost item from office or if item is not submitted to office yet then it can be collected from taxi driver. If you request the agent to arrange a delivery of the item to your place and accept to pay for the meter. After delivering the lost item, the driver will get the handover form signed with ID copy of the customer.

I have come across 5-6 cases when my colleagues and friends got mobiles back.

Please note that you need not provide taxi number and driver name/number to customer service agent. Customer service agent will find out taxi even if you don’t remember this info.

As told earlier, there is no need to call individual taxi company as there are many taxi companies as Abu Dhabi Integrated Transport Centre is very serious about lost & found items.

As per guidelines given, by Abu Dhabi Integrated Transport Centre to drivers, it is mandatory for drivers to deposit items with Abu Dhabi Integrated Transport Centre office. If not done, they give strict warning to the drivers.

Abu Dhabi Taxi Complaint Including Driver Complaint

You can make a complaint about Abu Dhabi taxi by phone through Abu Dhabi Taxi helpline number 600 535353. There is no need to call individual taxi company like National or Arabia or any other taxi company. You can share complaint details including driver details to customer service agent. Please note that the complaints are taken very seriously.

Alternatively, you can log complaint including driver complaint using Abu Dhabi Taxi mobile app also.

You need to provide below details while registering complaint

Area (Abu Dhabi / Al Ain / Western Region)
Taxi Info (Number)
Drive Name / Permit Number
Details about complaint

Please note that complaints are taken very seriously. I remember when we registered complaint about a driver who fought with us unnecessarily. Customer service agent said whether they should remove the driver from job. However, we said just give him strict warning.

Abu Dhabi Taxi Feedback

You can give suggestion & comments about Abu Dhabi taxi by phone through Abu Dhabi Integrated Transport Centre helpline number 600 535353. There is no need to call individual taxi company. You can share suggestion & comments details including driver details to customer service agent.

Alternatively, you can log provide feedback including suggestion & comments using Abu Dhabi Taxi mobile app also.

It could be ab out anything regarding taxi availability & service you experienced.

Social Card Related Services

Abu Dhabi residents above the age of 60, and those who suffer from chronic illnesses are entitled to a 50 per cent discount on Abu Dhabi Taxi bill.

In addition, 16 categories of people registered at the Ministry of Social Affairs (MSA), including divorced women, widows and orphans, will be eligible for a discount of 25 per cent.

People can obtain social discount cards based on their category of social need. Drivers will swipe the card on a special device in the taxi at the end of the journey and a discount would be applied to the fare.

Driver Care

This option is for drivers in case they are facing any issue. Driver can ask for help in case of any issue like taxi car tyre puncture or any doubt regarding depositing money for the day. This option is not for passengers.