Abu Dhabi taxis can be booked at taxi stand or by calling government helpline number or through Abu Dhabi Taxi iOS or Android app. This article has information given by local about taxi booking in Abu Dhabi.
Abu Dhabi taxis can be booked in three ways. Firstly, you can get taxi directly at any of the taxi stands on the road. Secondly, by calling Abu Dhabi Taxi helpline number 600 535353. The helpline number is available 24×7 & it is not toll free. Thirdly, you can book taxi via Abu Dhabi Taxi app which is available on both iOS & Android.
This article has information on how to book Abu Dhabi taxi. Abu Dhabi taxi booking is handled by Integrated Transport Centre (ITC). Integrated Transport Centre (ITC) helpline can be used for taxi booking, complaints, lost & found or for any other information related to Abu Dhabi taxi. Although taxis are operated by various companies, taxi services are managed by ITC.
Table of Contents
How To Book Taxi In Abu Dhabi?
How to Get Taxi on Streets
You can get taxi in Abu Dhabi directly at any of the taxi stands across all parts of the city.
Taxi stands are present at
- Main roads
- Shopping Malls
- Tourist attractions
- Major Hotels
- Hospitals
- Bus stands
- Airport
- Beaches
However, taxis available at taxi stand are generally Standard 4-seater taxis. Other taxi types like Family taxi/6 Seater taxi/Special Need taxi are difficult to get at taxi stands. To get Family taxi/6 Seater taxi/Special Need taxi you need to call Abu Dhabi taxi helpline or book on Abu Dhabi taxi app.
How To Call Taxi in Abu Dhabi
You can call Abu Dhabi taxi by phone through Abu Dhabi Integrated Transport Centre helpline number 600 535353. The helpline is available 24×7 (every day of the week for 24 hours). The helpline number is not toll free. The customer service agent will guide you through the process of booking the taxi.
However, it requires you to have UAE number to call taxi & receive SMS/Call from driver.
This number is also customer care number. This number is also used for Al Ain taxis.
You need to provide following information to customer service agent to book taxi
- Pick up location
- Drop off location
- Taxi Type (Standard Taxi/Family Taxi/6 Seater Taxi/Special Need Taxi/Airport Taxi)
- Timing (Current time or date & time for future dated booking)
You will receive an SMS notifying you with the taxi number, the driver’s name & approximate time of of taxi’s arrival. If you want to pre book the taxi for future booking, specify future date and time.
Abu Dhabi airport taxi booking number is same as Abu Dhabi Integrated Transport Centre helpline number 600 535353. The helpline is available 24×7 (every day of the week for 24 hours) but helpline number is not toll free.
International passengers can book taxi by calling number +971 24186000.
Booking Cancellation
Abu Dhabi taxi booking can be cancelled by calling helpline number (Abu Dhabi Integrated Transport Centre) 600 535353. You need to provide customer service agent your mobile number to cancel the booking. You can make new booking after 2 minutes of cancelling an existing booking.
How to Book Taxi in Abu Dhabi via App?
You can book taxi in Abu Dhabi online through Abu Dhabi Taxi app. This app is available on both iOS and Android for free download. You need to have UAE mobile number to register in the App. Booking in Abu Dhabi Taxi app is similar to Uber where you can select taxi type, specify pick up & drop off location.
However, it requires you to have UAE number to book taxi via app by registering in the App & receive SMS/Call from driver.
Click link to download Abu Dhabi Taxi App from Apple App Store or Google Play Store
Here are the steps to book taxi via Abu Dhabi Taxi App:
- Download Abu Dhabi Taxi App from Apple App Store or Google Play Store
- Register with UAE mobile number
- Select type of taxi (Standard/Family/Airport/6-Seater/Special Need)
- Search & specify pick up location
- Search & specify drop off location
- Confirm your ride
You will receive an SMS notifying you with the taxi number, the driver’s name & approximate time of of taxi’s arrival. If you want to pre book the taxi for future booking, select Ride Later option in the app. Nearby taxi is allocated once the driver accepts the request.
You can cancel booking from the App or by calling Abu Dhabi Taxi helpline number 600 535353. You can make new booking after 2 minutes of cancelling an existing booking.
Below is screenshot of Abu Dhabi Taxi App:
How To Book Various Types of Abu Dhabi Taxis
This section is repetitive and very similar to the above section. However, some users might want to know information about specific taxi types. Therefore, separately writing the about booking of various taxi types.
How to Book Family Taxi in Abu Dhabi?
Abu Dhabi family taxis are often not available on taxi stands. You can book family taxi calling Abu Dhabi Taxi helpline number 600 535353. The helpline number is available 24×7 & it is not toll free. Alternatively, you can book family taxi via Abu Dhabi Taxi app which is available on both iOS & Android.
However, it requires you to have UAE number to call taxi or book taxi via app by registering in the App & receive SMS/Call from driver.
Abu Dhabi family taxis are often called as lady taxi or ladies cabs as driver in these taxis’ have lady taxi drivers. These taxis are also called pink taxis. Previously, pink taxis were available in Abu Dhabi but not they are replaced by family taxis. These taxis are 6-seater taxis.
Book Family Taxis By Phone
You can call Abu Dhabi family taxi by phone through Abu Dhabi Taxi helpline number 600 535353. The helpline is available 24×7 (every day of the week for 24 hours). The helpline number is not toll free. Ask customer service agent that you want to book family taxi. Agent will guide you through the process of booking the family taxi.
You need to provide following information to customer service agent for booking family taxi
- Pick up location
- Drop off location
- Family Taxi as Taxi Type
- Timing (Current time or date & time for future dated booking)
How to Book Family Taxi in Abu Dhabi via App?
You can book family taxi in Abu Dhabi online through Abu Dhabi Taxi app. This app is available on both iOS and Android for free download. You need to have UAE mobile number to register in the App. Booking in Abu Dhabi Taxi app is similar to Uber where you can select family taxi as taxi type, specify pick up & drop off location.
Click link to download Abu Dhabi Taxi App from Apple App Store or Google Play Store
Here are the steps to book family taxi via Abu Dhabi Taxi App:
- Download Abu Dhabi Taxi App from Apple App Store or Google Play Store
- Register with UAE mobile number
- Select Family Taxi as type of taxi
- Search & specify pick up location
- Search & specify drop off location
- Confirm your ride
You will receive an SMS notifying you with the taxi number, the driver’s name & approximate time of of taxi’s arrival.
How to Book Airport Taxi in Abu Dhabi?
Abu Dhabi airport taxis are available outside Terminals 1, 2 and 3 arrival halls. You can also book airport taxi calling Abu Dhabi Taxi helpline number 600 535353. The helpline number is available 24×7 & it is not toll free. Alternatively, you can book airport taxi via Abu Dhabi Taxi app which is available on both iOS & Android.
However, it requires you to have UAE number to call taxi or book taxi via app by registering in the App & receive SMS/Call from driver.
There are 2 types of airport taxis:
- Standard Airport Taxi: Minimum charge of the taxi is AED 20
- Mercedes-Benz Vito Airport Taxi: Minimum charge of the taxi is AED 25.
These taxis are 6-seater taxis. Abu Dhabi airport taxis are available outside airport 24 hours a day. Like all other Abu Dhabi taxis, airport taxis have GPS and an online tracking system. In addition they have extra space for baggage, multi-lingual drivers. Generally drivers speak Arabic, English and Hindi/Urdu languages.
Book Airport Taxis By Phone
You can call Abu Dhabi airport taxi by phone through Abu Dhabi Taxi helpline number 600 535353. The helpline is available 24×7 (every day of the week for 24 hours). The helpline number is not toll free. Ask customer service agent that you want to book airport taxi. Agent will guide you through the process of booking the airport taxi.
You need to provide following information to customer service agent for booking airport taxi
- Pick up location
- Drop off location
- Airport Taxi as Taxi Type
- Timing (Current time or date & time for future dated booking)
How to Book Airport Taxi in Abu Dhabi via App?
You can book airport taxi in Abu Dhabi online through Abu Dhabi Taxi app. This app is available on both iOS and Android for free download. You need to have UAE mobile number to register in the App. Booking in Abu Dhabi Taxi app is similar to Uber where you can select airport taxi as taxi type & drop off location.
Click link to download Abu Dhabi Taxi App from Apple App Store or Google Play Store
Here are the steps to book family taxi via Abu Dhabi Taxi App:
- Download Abu Dhabi Taxi App from Apple App Store or Google Play Store
- Register with UAE mobile number
- Select Airport Taxi as type of taxi
- Search & specify pick up location
- Search & specify drop off location
- Confirm your ride
You will receive an SMS notifying you with the taxi number, the driver’s name & approximate time of of taxi’s arrival.
Abu Dhabi Airport Taxi Mercedes Vito
They can accommodate up to 6 passengers and have huge space for luggage. Like all other Abu Dhabi taxis, airport taxis have GPS and an online tracking system. In addition they have extra space for baggage, multi-lingual drivers. Generally drivers speak Arabic, English and Hindi/Urdu languages.
Standard Taxi
This is the taxi most common taxi available in Abu Dhabi. They can accommodate up to 6 passengers. These taxis are frequently available on the streets. As explained above, they can also be booked by calling 600 535353 or on Abu Dhabi Taxi mobile app.
Special Need Taxi
Abu Dhabi Special Need taxi is suitable for specially-abled persons. These are also called wheelchair taxis. It can accommodate up to 3 people. As explained above, they can also be booked by calling 600 535353 or on Abu Dhabi Taxi mobile app.
7 Seater Taxi
Abu Dhabi 7-Seater taxi is similar to Family taxi but has a gent taxi driver. It is ideal if a number of passengers are more than four but up to 6. As explained above, they can also be booked by calling 600 535353 or on Abu Dhabi Taxi mobile app.
Monthly Taxi Service Abu Dhabi
Monthly taxi service is possible with Abu Dhabi Taxi. For this, you need to call Abu Dhabi Taxi helpline +971 600 535353 to tell taxi authority your requirement and they will arrange monthly taxi for you. Abu Dhabi Taxi mobile app does not have this option as of now.
Abu Dhabi Taxi Booking In Advance
You can book Abu Dhabi Taxi in advance using Abu Dhabi Taxi mobile app. Alternatively, you can call Abu Dhabi Taxi helpline +971 600 535353 and book taxi in advance.
Abu Dhabi To Dubai By Taxi
Passengers can book Abu Dhabi Taxi for Abu Dhabi to Dubai trip. These are basically the same taxis which you use for travelling within Abu Dhabi. Abu Dhabi to Dubai one-way trip costs around Dhs. 300.
Dubai To Abu Dhabi By Taxi
Passenger cannot book Abu Dhabi Taxi for Dubai to Abu Dhabi trip. Passenger has to book Dubai Taxi only. As told by a Abu Dhabi taxi driver, if Abu Dhabi Taxi takes a passenger in Dubai, he will face fine of Dhs. 3000. So generally if Abu Dhabi taxi makes a trip from Abu Dhabi to Dubai, it returns empty on way back.
Dubai Taxis are more expensive than Abu Dhabi taxis. For one way trip from Dubai to Abu Dhabi it costs around Dhs. 350 where as Abu Dhabi to Dubai one way trip costs around Dhs. 300.
Abu Dhabi Taxi Fare
Abu Dhabi Taxi Fares (By Taxi Types)
| Taxi Type | Number Of Passengers | Minimum Fare |
|---|---|---|
| Standard Taxi | 4 | AED 12 |
| Family Taxi | 6 | AED 12 |
| 7 Seater Taxi | 6 | AED 12 |
| Airport Taxi | 6 | AED 25 |
| Special Need Taxi | 3 | AED 12 |
Abu Dhabi Taxi Fare Details
| Category | Day Time | Night Time |
|---|---|---|
| Timing | 06:00 AM to 10:00 PM | 10:00 PM to 06:00 AM |
| Minimum Fare | AED 12 | AED 12 |
| Starting Fare | AED 5 | AED 5.50 |
| Per KM Charges | AED 1.82 | AED 1.82 |
| Waiting Charges per minute | AED 0.50 | AED 0.50 |
| App or Helpline Booking Charges | AED 4 | AED 5 |
Abu Dhabi Taxi Payment Options
Abu Dhabi Taxis accept payment using following options:
- Cash
- Credit Card/Debit Card (most taxis)
- QR Code in Abu Dhabi Taxi or PayBy mobile app
Card readers are expected to be installed in taxis by June 2023. Once installed, you can swipe card to make payment. Alternatively, you can download Abu Dhabi Taxi or PayBy mobile app. In the app, you can make payment using card by scanning QR code shown on taxi meter after completing your trip.
Passenger Rights and Responsibilities
Passengers have the right to:
- Decide the route
- See the taxi metre
- Refuse multiple hiring
- Have the air conditioner on
- Refuse to pay additional amounts or tips
- See the driver’s photo identity card
Passengers must be responsible for:
- Paying the correct fare, including any tolls and booking fees that apply
- Wearing a seat belt at all times
- Not eating, drinking or smoking in the taxi
- Not asking the driver to stop where it is illegal or unsafe to do so
- Ensuring any children under 12 months are secured in an approved child seat
Abu Dhabi Taxi Companies
Taxis in Abu Dhabi are not operated by individuals but by companies and the drivers are recruited on job. However, you cannot directly book taxis with taxi companies but through Abu Dhabi Integrated Transport Centre.
Many companies operate in Abu Dhabi. Below are some of the famous companies :
- National Taxi
- Tawasul Taxi
- Cars Taxi
- Al Gazal Taxi
- Arabia Taxi
- Emirates Taxi
How to book taxi in Al Ain?
Al Ain is part of Abu Dhabi Emirate of UAE. Al Ain Taxis are managed by the authority Abu Dhabi Integrated Transport Centre which is same as Abu Dhabi City taxi.
Al Ain taxis can be booked in three ways. Firstly, you can get a taxi directly at any of the taxi stands on the road. Secondly, by calling Abu Dhabi Taxi helpline number 600 535353. The helpline number is available 24×7 & it is not toll-free. Thirdly, you can book a taxi via Abu Dhabi Taxi app which is available on both iOS & Android.
To summarise, Al Ain taxi helpline is same as Abu Dhabi taxi helpline and iOS-Android app is the same Abu Dhabi taxi app. Please see the above section to know more about booking.
